Shipping policy

Shipping policy - Morphlete X

Standard Shipping - The Netherlands, Belgium & Germany

We offer reliable standard shipping to the Netherlands, Belgium and Germany.
Delivery time: on average 4–10 working days, excluding processing time.
Free shipping is automatically applied to checkout based on your location and order value:

• 🇳🇱🇧🇪 The Netherlands & Belgium → Free from € 70

• 🇩🇪 Germany → Free from € 70

• Rest of Europe → Free from € 120

The following shipping costs apply to orders below this amount:

---

Processing time

All orders are processed within 1–3 working days. During peak periods (such as public holidays or promotions) this can be up to Maximum 5 working days.

During processing, quality controls are carried out on fabric, size, finish and packaging - to ensure that your order meets our standards.

Once your order has been sent, you will automatically receive a Track & Trace Link by e-mail (and by SMS if specified). Take into account 1–3 business days before tracking information becomes active in the system.

---

Delivery time & Shipping

The estimated delivery time after processing is:

• The Netherlands / Belgium / Germany: 4–10 Working days

In exceptional cases, shipments can be delayed by local handling or customs. In rare cases, the delivery time can rise to 25 working days.

Does it take longer? Contact us via info@morphletex.comor via it Contact form on our website, then we will find out immediately for you.
NB: Restitutions are not provided in the event of delays that fall outside our control (such as customs controls or logistics malfunctions at the carrier).

---

Damaged or missing articles

Has your package been damaged? Then report this Within 5 working days after receipt via info@morphletex.comor via it Contact form on our website.
Add clear photos of the damage and the packaging so that we can help you quickly.

With missing articles we also ask to add a photo of the packing slip.

Damage to packaging, where the product itself is fully functional, gives no right to replacement or reimbursement.

---

Delivered but not received

Shows your tracking status "delivered", but have you not received anything?
Then serve one Claim in at the carrier.
Send us the proof of loss or an official claim confirmation so that we can help you further.
You can reach us through info@morphletex.comor via it Contact form on our website.
Claims for delivered packages are not accepted after 7 days from the delivery date.

---

Change

Do you want to change something about your order (such as address, product or quantity)?
That is possible inside 12 hours after placing the order.
After this period it is possible that the order is already being processed and we can no longer make changes.
Contact us as soon as possible via info@morphletex.comor via it Contact form on our website.

---

Cancel order

Cancellations are possible inside 12 hours after placing the order.
After that it is possible that your order is already on the road and we can no longer cancel it.
If in doubt, contact us directly via info@morphletex.comor via it Contact form on our website.

---

Pre-Orders & partial deliveries

Your order consists of items that on pre-order or in repeat order to stand?
Then available items are sent immediately.
The other products are automatically supplied as soon as they are available again.
You will receive a separate tracking link for each package.